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Argos Business Hub FAQs

We need your help!

Because the Argos Business Hub is a brand-new tool to make using the Argos Business Account easier, the FAQ you are looking for may not be featured.

As one of the first customers to use this service, we would love for you to help us improve our list of FAQs and help us to ensure the Argos Business Hub is as good as it can be.

If you can’t find the FAQ you were looking for, please get in touch with us via 0345 266 0255. We will provide the answer to your query and get any new questions added to our list of FAQs moving forward.


Full Argos for Business FAQs

The FAQs shown here refer only to the Argos Business Hub. You can find the full list of Argos for Business FAQs here.


Find your FAQ

To make it easier for you to find what you're looking for, our FAQs are split into the following five sections:


Using the Hub

What can I do if the Account Details shown in the 'My Account' section are incorrect.

You can edit the account information shown in the 'My Account' section of the Hub. You can edit the following information;

  • First and Last name
  • Email address
  • Password
  • Company name
  • Job title
  • Billing Address
  • Shipping Address

What do I do if the information shown in the 'Company Profile' is incorrect?

If the information is incorrect, you can change the following:

  • Company Legal Name
  • Company Email
  • VAT/TAX Id
  • Re-seller ID
  • Legal Address
  • Phone Number

What can I do if the information shown in my 'Company Credit' tab is incorrect?

If the information shown in your 'Company Credit' tab is incorrect, please get in touch with our Implementation team on 0345 605 4380.

How can I change my default billing/delivery address?

These changes can be made on the ‘Address book’ section of the Argos Business Hub. You can edit/delete your current address or simply add a new address.

Can I track my order?

Yes, any order you have placed on the Argos Business Hub will be shown in the ‘My Orders’ section of the Business Hub. From here you can monitor the status of any order placed.

I can't find the tracking reference for my item?

The tracking references for some products will take longer to display than others. In general, smaller products (under 25kg) will show tracking references within 2 days. For larger products (over 25kg) the tracking reference will show within a day.

How do I find my past invoices?

To find your past invoices, click ‘My Account’ and then select ‘My Invoices and Credit Notes’ from the drop down menu on the left hand side of the page. From here you can download invoices as PDFs if you wish.

You will be able to view invoices for orders placed via any ordering channel (Argos Business Hub, argos.co.uk, In-Store, via Customer Management Centre).

How far back can I view invoices for my Account?

You will be able to view up to the past 12 months’ worth of invoices in the ‘My Invoices and Credit Notes’ page.

Can I view invoices for orders not placed on the Argos Business Hub?

Absolutely. You will be able to view invoices for orders placed via any ordering channel (Argos Business Hub, argos.co.uk, In-Store, via Customer Management Centre).

Can I cancel my order?

Yes, you can cancel any order placed on the Argos Business Hub before it has been dispatched. You can find this information in the the ‘My Orders’ section. If your order has not been dispatched then please contact the team at our Customer Management Centre on 0345 640 0864, who will be able to cancel this for you. If the order has already been dispatched then you will not be able to cancel it.

I am confused by my basket price on the Argos Business Hub?

The price displayed on the Argos Business Hub will reflect any commercial agreements you may have in place with Argos for Business.

I have an issue with the Argos Business Hub site

If you have any issues with the usability or look and feel of the Argos Business Hub, let us know by submitting a short feedback form by clicking ‘Provide Feedback’ at the top of any page.


Stock

What if I am purchasing for a project?

If you require more than 10 of an item, and the Business Hub does not have enough stock, then we may still be able to help. You can submit a Bulk-Buy form directly to us here and we will get back to you.

Orders processed via the Bulk Buy form must have a value of over £1000

What if I require lots of an item?

If the Business Hub doesn’t have the quantity of an item that you need then we may still be able to help. You can submit a Bulk Buy form directly to us here and we will get back to you.

Orders processed via the Bulk Buy form must have a value of over £1000

What if I require more of an item than is shown on the Business Hub?

If you require more of an item than is available on the Business Hub, you may be able to fulfil your order through argos.co.uk.

However, we would appreciate your feedback around our stock levels. Simply click the ‘Provide Feedback’ button at the top of any page on the Argos Business Hub, and outline the details of your requirement that we were unable to fulfil via the Argos Business Hub.

Why is stock different when I look on argos.co.uk?

Stock availability on The Argos Business Hub is not based on the entire Argos network, so items that are not available on the Hub may still be available on argos.co.uk.

The item I am looking for was available and is no longer being displayed?

Items will only be displayed on The Argos Business Hub if they are available to purchase. Meaning, if an item is purchased by another customer whilst you are browsing the Argos Business Hub, this item will no longer be available to view.

I can’t find the item that I am looking for?

Items will only be displayed on The Argos Business Hub if they are available to purchase. Meaning, if you search for a product that is out of stock, this item will not be displayed.

Are the promotions available on argos.co.uk also available on the Argos Business Hub?

We make every effort to replicate the promotions featured on argos.co.uk. However, in some circumstances certain promotions will not be featured.


Delivery

How are the delivery charges calculated for the Argos Business Hub?

Delivery for orders placed using the Argos Business Hub will be charged at either £3.95 or £6.95, depending on the size of the items ordered.

How long will it take for my item to be delivered?

Items ordered through the Business Hub will be delivered within a maximum of 5 working days.

What if I need items today or next day?

If you need an item more quickly, you can still place orders on argos.co.uk and take advantage of Fast Track Delivery and Click and Reserve in-store.

Will I get notification of delivery ?

Yes, you will receive a notification of delivery via SMS within 3 days of placing the order. For smaller items this SMS will come directly from the courier (either Parcel Force or Royal Mail), for larger items this SMS will come directly from Argos.


Returns and Refunds

View more information on our returns and refunds policy here


My Account

I am unable to place an order using my Business Account, how do I find out if it is on hold?

Access the ‘My Account’ section of the Argos Business Hub, from here you can you your account status in the ‘Company credit’ section. If your account is listed as ‘on hold’, please arrange for payment of any overdue invoices.

My account is on hold but I would like to place an order; how can I get my account taken off hold?

To make a payment, please contact our Credit Control team on 0345 604 6401 or abscreditcontroladmin@argos.co.uk

My Business Account card is set to expire; will this affect my account?

Provided that you are using your Business Account actively, if your Business Account Card is due to expire, you will be sent a new card in the post. If you have any concerns, please contact our Implementation team on 0345 605 4380 or at ABS.Implementation@argos.co.uk.

How much credit do I have available to spend on my Business Account?

You can find your credit limit information in the ‘company credit’ section of the Argos Business Hub. This will show your available spend and total credit limit.

How do I increase/reduce my credit limit?

You can request a credit limit change via the 'Apply for a credit limit change' form on the Argos for Business website.

I have a query about my invoice, what do I do?

Please contact the customer support on 0345 640 0864 or business.order@argos.co.uk if you have any invoice queries. This will then be reflected on your account.

The details on my invoice are incorrect, can this be corrected?

Please contact our Customer Support team on 0345 640 0864 or business.order@argos.co.uk if you have any invoice queries. This will then be reflected on your account./p>

What are my payment terms?

These can be found on your invoice, please pay according to your payment terms so your account status is not affected.

Can I request a change to my payment terms?

We cannot extend your payment terms, however we can reduce them. If you would like to reduce your payment terms, please contact our Implementation team on 0345 605 4380 who can discuss this further.

How can I request my account to be setup for direct debit/BACS payment?

Please contact our Implementation team on 0345 605 4380, who can discuss this further.

©2018 Argos for Business is a trading name of Argos Business Solutions Limited. Registered Office: 489-499 Avebury Boulevard, Milton Keynes MK9 2NW. Registered in England & Wales No. 03234511